Data Deletion Instructions

Cancel a paid subscription first

Deleting a Compass account does not by itself cancel an active Compass Unlimited subscription. Before requesting deletion, open the secure customer billing portal from your Compass account and cancel the subscription. Cancellation normally takes effect at the end of the current paid billing period. If you cannot access the portal, email support@myoutdoorcompass.com from the account email and request cancellation assistance.

Request deletion

To delete your Compass account and associated personal information, email support@myoutdoorcompass.com using the email address connected to your Compass account.

Use the subject line:

Compass Data Deletion Request

Include

• The email address used for Compass.
• Whether you signed in by email, Google, or Facebook.
• A clear statement that you want the account and associated information deleted.
• Whether an active Compass Unlimited subscription has already been cancelled.

Do not email passwords, OAuth secrets, banking information, payment-card information, authentication codes, medical records, or identity documents. We may request a limited account-verification step before processing the request.

What deletion covers

Once verified, the request will remove or anonymize information associated with the account, including the Compass profile, conversations, saved trip information, gear records, community submissions, and uploaded community photos, subject to legitimate retention requirements.

Payment and legal records

Account deletion does not require Stripe or Compass to erase records that must be retained for payment processing, refunds, fraud prevention, accounting, tax, chargebacks, disputes, or other legal obligations. Stripe processes retained payment information under its own privacy terms. Compass does not store complete payment-card numbers or card security codes.

Timing and exceptions

We aim to complete verified deletion requests within 30 days. Limited information may be retained when required for security, fraud prevention, legal obligations, disputes, or records that have already been irreversibly aggregated or anonymized.

Remove Facebook authorization

You may also remove Compass from Facebook through Facebook’s settings for Apps and Websites. Removing authorization stops future Facebook login access but may not by itself delete information already stored by Compass. Use the email process above to request complete Compass deletion.

Questions

Contact support@myoutdoorcompass.com.