Privacy Policy

Our approach

My Outdoor Compass (“Compass,” “we,” “us”), operated by MY OUTDOOR COMPASS TECHNOLOGIES, is an outdoor decision-support platform. We collect information reasonably needed to provide accounts, subscriptions, personalized answers, saved features, security, and service improvement. We do not sell personal information.

Information we collect

• Account information: email address, display name, authentication provider, account status, and internal user identifier.
• Subscription and billing information: Stripe customer and subscription identifiers, selected plan, payment and renewal status, billing interval, current paid period, cancellation status, and limited billing contact details. Compass does not receive or store complete payment-card numbers or card security codes.
• Outdoor profile: optional details such as travel style, RV or camping setup, equipment dimensions, party size, preferences, experience, home region, and gear.
• Questions and conversations: questions, clarification responses, generated answers, feedback, and saved conversation information.
• Location: precise or approximate location only when you choose to enable location access. Browser permission controls remain available to you.
• Community submissions: campground or trip reports, dates, equipment details, site information, text, and optional photographs. Reports are reviewed before public use.
• Technical information: browser storage, authentication sessions, service diagnostics, usage counts, timestamps, and security-related request information.

How we use information

• Provide and personalize outdoor decisions.
• Maintain accounts, allowances, subscriptions, paid entitlements, saved profiles, and conversations.
• Create secure Stripe Checkout and customer-portal sessions and reconcile payment, renewal, failure, dispute, and cancellation events.
• Retrieve relevant weather, route, road, park, campground, and safety information.
• Moderate community reports and prevent unsafe, abusive, fraudulent, or promotional content.
• Protect Compass, diagnose failures, measure usage, and improve answer quality.

Payments and Stripe

Compass uses Stripe to process subscriptions, payments, renewals, payment authentication, invoices, refunds, and customer billing management. Payment information is entered into Stripe-hosted or Stripe-controlled payment interfaces and is processed under Stripe’s privacy terms. Stripe may provide Compass with limited billing details and payment or subscription status needed to deliver the purchased access, prevent fraud, resolve disputes, and maintain financial records.

Do not send payment-card numbers, banking credentials, passwords, authentication codes, or identity documents to Compass support.

AI and other service providers

Compass may send a question and relevant profile, conversation, knowledge, and live-data context to an AI provider to generate a response. Compass currently uses OpenAI for primary answer generation. Account and application data are stored using Supabase. Google and Meta may process information when you choose their sign-in services. Live-information providers process the minimum request information needed to return relevant data.

Each provider operates under its own privacy terms. Compass does not request access to Gmail, Google Drive, Facebook posts, friends, advertising accounts, or unrelated social information when you use social sign-in.

Community information and photographs

New trip reports remain pending until reviewed. Approved reports may contribute to answers with their location, visit date, setup, verification status, report text, and approved photos. We do not intentionally display the contributor’s email address or private account identifier.

Affiliate links

Some relevant recommendations may contain affiliate links. Compass may earn a commission from qualifying purchases at no additional cost to you. Affiliate relationships do not determine the factual answer or confidence level.

Retention and deletion

We retain information while your account is active and as reasonably needed to operate, secure, and improve Compass. Subscription, payment, refund, fraud, tax, accounting, and dispute records may be retained by Compass or Stripe for legal and operational requirements even after account deletion. You may request deletion using our Data Deletion Instructions. We may retain limited records when required for security, fraud prevention, legal compliance, dispute resolution, or aggregated analytics that no longer identify you.

Your choices

You may decline location permission, omit optional profile fields, remove browser permissions, avoid community submissions, update billing information through the Stripe customer portal, cancel a subscription, sign out, or request account deletion. Withdrawing information may reduce personalization or prevent location-dependent features.

Privacy rights

Depending on where you live and which laws apply, you may request access to personal information associated with your account, correction of inaccurate information, deletion, or information about how it is used and disclosed. Compass does not sell personal information. We will not discriminate against a user for making a lawful privacy request. Submit requests to the contact address below; reasonable verification may be required.

Security

We use access controls, encrypted connections, restricted service credentials, webhook-signature verification, server-controlled subscription status, row-level database policies, private photo storage, and expiring photo links. No online system can guarantee absolute security.

Children

Compass is not directed to children under 13 and does not knowingly create accounts for them. Family profile details should be entered by an adult and limited to what is relevant for trip planning and safety.

Changes

We may update this policy as Compass develops. Material changes will be identified by a revised effective date and, when appropriate, an account, email, or in-product notice.

Contact

Email privacy questions or requests to support@myoutdoorcompass.com.