Refund and Cancellation Policy

Subscription prices

Compass Unlimited is currently CA$15.99 per month or CA$131.88 per year. These advertised prices are the total subscription amounts charged unless Stripe Checkout clearly states otherwise. The annual plan saves CA$60 compared with 12 monthly payments at the current monthly price.

Automatic renewal

Compass Unlimited renews automatically at the selected monthly or annual interval until cancelled. Stripe charges the saved payment method at the start of each new billing period. Renewal notices and payment-status emails may be sent to the billing email associated with the Stripe customer record.

How to cancel

You may cancel through the secure customer billing portal available from your Compass account. You may also request assistance by emailing support@myoutdoorcompass.com from the email address associated with the account.

Cancellation is scheduled for the end of the current paid billing period. You retain Compass Unlimited access through that date unless access is restricted for misuse, fraud, a dispute, or another lawful reason. No further renewal will be charged after a cancellation is successfully scheduled.

Refunds

Subscription charges are generally non-refundable once a billing period begins because paid digital access is made available immediately. Cancelling stops future renewals but does not normally create a prorated refund or credit for unused time.

We will review requests involving duplicate charges, an incorrect amount, a payment made after a properly completed cancellation, prolonged inability to provide the paid service, or another circumstance in which a refund is required by applicable law. Approval is not automatic and may require reasonable account and transaction verification.

Requesting a billing review

Email support@myoutdoorcompass.com within 14 days of the charge when reasonably possible. Include the Compass account email, charge date, amount, and a short explanation. Do not send payment-card numbers, bank account details, passwords, authentication codes, or identity documents.

Failed or disputed payments

Stripe may retry a failed renewal and may ask the customer to authenticate the payment or update the payment method. Compass Unlimited may remain in a payment-attention state during recovery attempts. If all retries fail, the subscription and paid access may be cancelled. Opening a payment dispute does not itself cancel future subscription renewals; use the customer portal to cancel the subscription.

Account deletion

Deleting a Compass account does not automatically cancel a Stripe subscription. Cancel through the customer portal before requesting account deletion. See our Data Deletion Instructions.

Consumer rights

Nothing in this policy limits a refund, cancellation, or consumer right that cannot legally be excluded. If mandatory law provides a different remedy, that law applies.

Contact

Billing questions may be sent to support@myoutdoorcompass.com.